Support
Need help with a Bopalu game? We're a small studio and read every message.
Frequently asked questions
How do I restore my purchases?
Open the game, go to Settings and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy them.
How do I request a refund?
All App Store payments are handled by Apple, so refunds are requested through Apple at reportaproblem.apple.com. We don't receive your payment details and can't issue refunds directly.
How do I turn off personalised ads?
On iPhone or iPad, go to Settings › Privacy & Security › Tracking and turn off "Allow Apps to Request to Track", or deny tracking for our game. You can also change your ad choices from the game's Settings screen.
How do I delete my data?
Our games don't require an account. Deleting the game removes game data stored on your device. To ask us to delete any data held by us or our service providers, email support@bopalu.com from the address you'd like us to reply to, and include the game name. See our Privacy Policy for details.
I found a bug. What should I include?
Tell us the game name and version, your device model and iOS version, and what happened just before the problem. A screenshot or screen recording helps a lot.
My progress disappeared.
Progress is saved on your device and, where supported, in your iCloud account. Make sure iCloud is enabled for the game and you're signed in with the same Apple Account. If it's still missing, email us and we'll help.